Purchased tickets are non-refundable and non-transferable. Full Terms and Conditions can be found HERE. However we understand that due to some circumstances, you may be required to change the date of your visit.
To complete a change of date request please send an email to: info@MadameTussaudsHW.com with as much detail as possible and a member of our team will review your case. Each case is reviewed on a case by case basis. A member of the support team will be in contact regarding your order.
Please note that we may charge a rebooking fee to complete this amendment to your order.